Last updated: 28 May 2026

Overview

Welcome to TrueZZZ.

This website and online store are operated by Signal Commerce LTD, trading as TrueZZZ. Throughout the site, the terms "we", "us", "our", and "TrueZZZ" refer to Signal Commerce LTD.

Signal Commerce LTD is a private limited company incorporated in England and Wales under company number 17132190. Our registered office is 128, City Road, London, EC1V 2NX, United Kingdom.

We operate this website, including all related information, content, features, tools, products, and services, to provide you with an online shopping experience. Our store is powered by Shopify.

By visiting our website, using our services, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on our website.

If you do not agree to these Terms, you should not use our website or services.

Nothing in these Terms affects your statutory rights.

Section 1 – Access and Account

By using our website or placing an order, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when placing an order, creating an account, subscribing to marketing, or contacting us.

You are responsible for:

• Maintaining the confidentiality of your account login details
• All activity that occurs under your account
• Ensuring your delivery and contact information is correct
• Notifying us promptly if you believe your account has been accessed without permission

We reserve the right to suspend, restrict, or terminate accounts where we reasonably believe there has been misuse, fraud, abuse, unlawful activity, or a breach of these Terms.

Section 2 – Products

We aim to describe and display our products as accurately as possible. However, we cannot guarantee that product images, colours, sizes, packaging, descriptions, or other content will be completely accurate, current, or free from minor differences.

You acknowledge that:

• Product colours and appearance may vary depending on your device, screen settings, lighting, or photography
• Measurements, specifications, and descriptions may be approximate
• Product packaging may vary from images shown
• Availability may change without notice

We reserve the right to:

• Modify, update, replace, or discontinue products at any time
• Limit quantities available for purchase
• Refuse or limit orders by customer, household, billing address, shipping address, payment method, or region
• Correct errors in product descriptions, pricing, availability, or promotions

All products are subject to availability.

Section 3 – Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

An order is not accepted until we have confirmed acceptance, processed payment, and sent an order confirmation email.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including where:

• The item is unavailable
• Payment is declined or flagged
• Fraud or unauthorised activity is suspected
• Product or pricing information contains an error
• Shipping information is incomplete or incorrect
• We are unable to fulfil the order
• The order appears to breach these Terms or applicable law

If we cancel an order after payment has been taken, we will issue a refund to the original payment method, unless otherwise required by law.

Please review your order carefully before completing checkout. Changes or cancellations may not be possible after an order has been confirmed or processed.

All purchases are subject to our Refund Policy and Shipping Policy.

Section 4 – Pricing and Payment

Prices are displayed on our website and may change without notice.

Prices shown at checkout will usually include or clearly show applicable taxes, shipping costs, discounts, and any additional charges where required.

Depending on your location, prices may not include customs duties, import taxes, brokerage fees, or other local charges applied by authorities or delivery providers. You are responsible for any such charges where applicable, unless stated otherwise at checkout.

By placing an order, you confirm that:

• You are authorised to use the payment method provided
• The billing and payment information you provide is accurate
• You authorise us and our payment providers to charge your selected payment method
• You will not make fraudulent chargebacks or misuse payment systems

We may use third-party payment providers to process payments securely. We do not store your full card number or complete payment credentials on our own systems.

Section 5 – Shipping and Delivery

We will arrange delivery of your order to the shipping address you provide at checkout.

Delivery times shown on our website, at checkout, or in order communications are estimates only and are not guaranteed unless expressly stated.

Delivery may be affected by factors outside our control, including:

• Carrier delays
• Customs processing
• Weather events
• Public holidays
• Incorrect or incomplete addresses
• High order volumes
• Supplier, warehouse, or fulfilment delays
• Events beyond our reasonable control

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete delivery information provided by you.

Risk in the goods passes to you when the goods are delivered to the address you provided or otherwise come into your physical possession, unless applicable law provides otherwise.

Ownership of the goods passes to you once we have received full payment.

Section 6 – Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are handled in accordance with our Refund Policy.

Nothing in these Terms or our Refund Policy affects your statutory rights.

If goods are faulty, not as described, or do not do what they are supposed to do, you may have the right to a refund, repair, replacement, or other remedy under applicable consumer law.

For eligible UK or EU consumer orders, you may have the right to cancel within 14 days after delivery without giving a reason, subject to applicable exclusions.

Some items may be excluded from cancellation or return rights, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, personalised items, perishable goods, and certain digital products.

Section 7 – Product Use and Customer Responsibility

You agree to use products purchased from TrueZZZ safely, responsibly, and only for their intended purpose.

You are responsible for:

• Reading product descriptions, instructions, warnings, and packaging before use
• Checking that a product is suitable for your needs before purchase
• Using products in accordance with any instructions provided
• Seeking professional advice where appropriate before use

Our products are designed for comfort, lifestyle, sleep, rest, and general wellness support. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition unless expressly stated and legally supported.

We are not responsible for damage, injury, loss, or misuse caused by failure to follow product instructions, inappropriate use, modification, or use for an unintended purpose.

This does not limit or exclude liability where it would be unlawful to do so.

Section 8 – Intellectual Property

All content on this website, including text, images, graphics, logos, icons, product descriptions, videos, designs, layout, branding, and other materials, is owned by or licensed to Signal Commerce LTD, trading as TrueZZZ, unless otherwise stated.

You may use our website for personal, non-commercial shopping purposes only.

You must not, without our prior written permission:

• Copy, reproduce, distribute, publish, or modify website content
• Use our branding, logo, images, or product content for commercial purposes
• Scrape, extract, or harvest website data
• Use our content in a way that suggests endorsement or affiliation
• Interfere with the operation, security, or functionality of the website

All rights not expressly granted are reserved.

Section 9 – Prohibited Uses

You agree not to use our website, services, or products:

• For any unlawful, fraudulent, abusive, or harmful purpose
• To violate any laws, regulations, or third-party rights
• To submit false, misleading, or inaccurate information
• To impersonate another person or entity
• To interfere with website security or functionality
• To upload or transmit viruses, malware, or harmful code
• To collect or track the personal information of others without permission
• To spam, phish, scrape, crawl, or otherwise misuse the website
• To attempt unauthorised access to our systems, accounts, or networks
• To abuse promotions, discounts, refunds, chargebacks, or returns

We reserve the right to restrict or terminate your access to our website or services if you breach this section.

Section 10 – Third-Party Services and Links

Our website may include third-party tools, apps, links, payment services, advertising tools, analytics tools, shipping services, or integrations.

Third-party services are provided by their respective providers and may be subject to their own terms, policies, and privacy notices.

We are not responsible for:

• Third-party websites
• Third-party content
• Third-party tools or services
• External links
• The accuracy, availability, or security of third-party services
• Any loss or damage caused by third-party platforms, except where required by law

You access third-party services at your own risk.

Section 11 – Shopify Relationship

Our store is powered by Shopify, which provides the ecommerce platform we use to operate our website and process online orders.

All purchases made through our website are made directly with Signal Commerce LTD, trading as TrueZZZ.

Shopify is not the seller of our products and is not responsible for:

• Products sold by TrueZZZ
• Product descriptions
• Order fulfilment
• Delivery
• Returns or refunds
• Customer service claims relating to our products

Your use of Shopify-powered checkout or related services may also be subject to Shopify's own terms and privacy notices.

Section 12 – Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, placing an order, creating an account, or contacting us, you acknowledge that your personal information will be collected, used, and shared as described in our Privacy Policy.

Our website may use cookies, pixels, analytics tools, and advertising technologies. Details are provided in our Privacy Policy and, where applicable, our cookie notice or preference tools.

Section 13 – Reviews, Comments, and Submissions

If you submit reviews, feedback, comments, photos, suggestions, or other content to us or through our website, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, edit, translate, and distribute that content for business, marketing, customer service, and website purposes, subject to applicable law.

You agree that any content you submit must not:

• Be false, misleading, defamatory, abusive, obscene, or unlawful
• Infringe any third-party rights
• Contain malware, spam, or harmful code
• Misrepresent your identity or experience
• Violate the privacy or rights of another person

We may remove, edit, or refuse user-submitted content at our discretion.

Section 14 – Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.

If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method.

Section 15 – Availability of the Website

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

We may suspend, withdraw, modify, or restrict access to all or part of the website at any time for business, operational, security, maintenance, or legal reasons.

We are not responsible for any loss caused by website downtime, technical issues, or temporary unavailability, except where required by law.

Section 16 – Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, special, or consequential losses
• Loss of profits, revenue, business, data, goodwill, or opportunity
• Losses caused by misuse of products
• Losses caused by third-party services, carriers, platforms, or payment providers
• Technical issues, website interruptions, or unauthorised access beyond our reasonable control

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory rights
• Any liability that cannot legally be limited or excluded

Products and services are provided subject to applicable consumer protection laws.

Section 17 – Indemnity

You agree to indemnify and hold harmless Signal Commerce LTD, trading as TrueZZZ, and our directors, officers, employees, contractors, service providers, suppliers, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms, misuse of our website, violation of law, or infringement of third-party rights.

This section does not apply where it would be unlawful or unfair under applicable consumer protection law.

Section 18 – Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

These may include:

• Natural disasters
• Severe weather
• Strikes or labour disputes
• Carrier or postal delays
• Customs delays
• Supplier or warehouse disruption
• Internet, hosting, or payment system outages
• Government action
• War, terrorism, civil unrest, or public health emergencies
• Any other event beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to keep you informed and fulfil the order as soon as reasonably possible.

Section 19 – Termination

We may suspend or terminate your access to our website, account, or services at any time if we reasonably believe that you have breached these Terms, misused our services, engaged in fraud, or acted unlawfully.

You may stop using our website at any time.

Any obligations or liabilities incurred before termination will survive termination where necessary, including payment obligations, intellectual property rights, dispute provisions, and limitations of liability.

Section 20 – Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory consumer protection rights in the country where you live.

Any disputes will be subject to the courts of England and Wales, except where applicable law gives you the right to bring proceedings in your local courts.

Section 21 – Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, legal requirements, or policies.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted means you accept the updated Terms.

Section 22 – Contact Information

For questions about these Terms of Service, please contact us:

Signal Commerce LTD
Trading as TrueZZZ
Company number: 17132190
Registered office: 128, City Road, London, EC1V 2NX, United Kingdom
Website: truezzz.com
Email: contact@truezzz.com